سياسة الاستبدال والاسترجاع للمنتجات

Replacement and Refund Policy (Basmah Lam'aah Foundation) First: Replacement Policy: Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within 7 days from the date of receiving the product. Excluded products: The consumer is not entitled to replace the product that was manufactured or prepared based on the customer's request (such as detailed floors) unless there is a defect in the preparation or a violation of the required specifications. To replace the product, it must be in its original good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before replacement. The consumer bears the shipping cost if he wants to replace (personal preference), and in international replacement, the consumer bears all shipping costs. If there is a manufacturing defect or an error from the store, the consumer will be compensated for the shipping costs. Second: Return and Refund Policy: The consumer has the right to cancel the contract and return the product within 7 days from the date of receiving the product. He does not have this right after the specified period. Excluded products: Products that were manufactured with special specifications for the consumer (such as detailed floors), or electronic devices and software that have been used, or if a defect appears due to poor possession by the consumer. Restocking fees: Basmah Lam'aah store does not impose any additional fees for restocking when returning. Refund Mechanism (Important): If the return request is accepted, the funds will be returned to the customer via the same original payment method used for the purchase. Time frame: The process of refunding the amount to the customer's account takes between 7 to 14 working days from the date of accepting the return request and inspecting the product. Third: Warranty Policy: Warranty on all electronic devices is two years (24 months) from the date of purchase, and the purchase invoice or order number must be presented. The warranty covers manufacturing defects only and does not include misuse, breakage, or attached gifts. Fourth: How to Submit an Order: You can start the replacement or return procedures by contacting us: Email: [email protected] Unified number: 920051558 Official address: Kingdom of Saudi Arabia - Al-Qoua'a - Al-Khozama District.